Orders

You can now order online at our new Online Store. Use this safe and secure cart to transmit your order with your credit card any time of the day. Use the cart to view our yarns colours up close.

Find our complete listing of yarns, fibres, spinning and weaving accessories Price List.

To place an order, please phone us or fill in our printable order form and then mail or fax to 250.537.9468!

Discount Policy

All yarn orders over $300 receive a 10% discount.

Yarn orders over $500 will get a 10% discount plus free shipping.

Use one shipping address and you can go together with friends or organize a group purchase through your guild.

Shipping

We endeavour to ship your order as soon and as economically as possible, generally by the next business day.

All of our packages vary in size and weight. Rates are calculated after the order is filled and will be noted on your receipt.

We ship with Canada Post using either surface, Expedited, Priority or Xpresspost.

When shipping to the USA, we now ship air mail as it is only a few dollars more than surface but gets to your doorstep a heck of a lot faster. If you have a specific request, please let us know.

Returns & Refunds

We will process a return depending on the nature of the return. If we sent an item in error, we will absorb the cost of the shipping for the return and the replacement. If you change your mind about a purchase, shipping both ways will be the responsibility of the customer and added to the adjusted order.

If goods are damaged in the mail, insurance purchased through CanadaPost will be used to refund your loss.

Privacy Policy

At Jane Stafford Textiles, your privacy is very important to us. We collect only the information necessary to complete and ship your order to you, which includes your name, address, telephone number and payment information. If you want to be on our mailing list, we confirm with you before adding your email to our mailing list. If you have questions, or wish to be removed from our mailing list, please send us an email to jane@janestaffordtextiles.com.

Changes to Policy

We may change the terms of this privacy policy by updating this page. You should periodically visit our site to determine any changes. Continued use of the site will indicate acceptance of our policy.